Answer:Attach
to Hand Mail requires that the Palm Mail program (not VersaMail) be installed. The Mail
program was dropped from Palm Desktop 4.1. To get the Palm Mail program,
you should:
Install Palm Desktop 4.1 on top of Palm Desktop 4.0.1
again if you like. Note: If you need to change your Mail
settings later on, you may need to repeat the above sequence.
Answer: Configure Attach
to Hand Mail using the Attach to Hand Mail Options program on your
desktop PC. Next, run the Attach to Hand Mail program on your
desktop PC. Then HotSync your Palm OS device. Now you should see
your attachment(s) in your email messages in ATHMail on your Palm OS device.
Answer:Attach
to Hand Mail requires that the Palm Mail program be installed. The Mail
program was dropped from Palm Desktop 4.1. To get the Palm Mail program,
you should:
Install Palm Desktop 4.1 on top of Palm Desktop 4.0.1
again if you like. Note: If you need to change your Mail
settings later on, you may need to repeat the above sequence.
Answer: This problem usually occurs with
Microsoft Word attachments that are being processed by Quickword or
Word-To-Go. Versions 7.155 and higher of QuickOffice add a Windows
registry setting that you can alter to increase the number of seconds before a
timeout occurs. The timeouts are what cause the message to appear.
TLA Software is not aware of a work-around for Documents-To-Go. Note:
When the message appears, you should keep clicking the re-try button about
every 2 seconds until the message disappears.
Answer: Attach to Hand Mail works with Microsoft Outlook 98 or higher to convert HTML messages
to attachments. The original HTML message should appear as an attachment on your Palm Powered
device. This feature does not work with Outlook Express or with Outlook 97.
Answer: By default each
of the above versions of Outlook either does not install or removes the
Cdo.dll file needed to run Attach to Hand Mail. To get Attach to Hand
Mail working, run Outlook setup and make sure that you install the
Collaboration Data Objects (CDO) component (Outlook 2000, 2002) or Corporate
& Workgroup Component (Outlook 98). Then uninstall and reinstall
Attach to Hand Mail. Note: If you have not installed CDO and you
own either Office 2000 or Office 2002, Attach to Hand Mail will attempt to
install CDO for you the first time you run Attach to Hand Mail. TLA
Software would prefer to distribute CDO with Attach to Hand Mail, but
Microsoft no longer permits this.
Answer: The
registration number is generated after the first time you process an Inbox
message attachment with Attach to Hand Mail. The 30 day trial period for
the unregistered version of Attach to Hand Mail does not begin until after you
process your first message attachment.
Answer: The Palm OS doesn't officially support launching a
second program then returning control to ATH Mail. Hopefully Palm will
officially support this capability in newer Palm OS versions.
Answer: In the Attach to
Hand Mail Options program, set "Process MS Word, RTF, TXT email
attachments" to Quickword. Set "Process MS Excel, CSV
email attachments" to Quicksheet. Set "Process HTM,
HTML email attachments" to Quickword. You must upgrade to
Quickword 5.6.3 in order to use the Quickword setting in Attach to Hand
Mail Options. If you wish to use an earlier version of Quickword, you
should set Attach to Hand Mail Options for "Process MS Word, RTF, TXT
email attachments" to Palm DOC format.
Answer: This problem
occurs when you run Attach to Hand Mail then delete a message from your Inbox
that Attach to Hand Mail has processed. Even though you have deleted the
email message from your Inbox, Attach to Hand Mail does not assume that you
want the processed email attachment removed from being transferred to your
Palm device. You can avoid this problem by deleting the message from
your Inbox before running Attach to Hand Mail.
Your site is using Microsoft Exchange Server. A
message is sent to your Inbox on the server and is then deleted from the
server before you open Outlook to check for new mail. The
"deleted" message causes the "Unable to detect an incoming
message" message to display.
Your connection to Microsoft Exchange Server needs to be
refreshed. (Note: If this is the problem, rebooting your PC
will resolve it and get rid of the "Unable to detect an incoming
message" error messages.)
Answer: The
"Send" button logs you on using the "default profile" for
mail. If you don't have a default profile for mail or can't log on to your
mail server with the default profile, you will not be able to use the
"Send" button to send in your registration number. You will need to
create an email message manually and copy the registration number into the
message yourself.
Answer: To uninstall
Attach to Hand Mail, run Add/Remove Programs in Control Panel. Select
"Attach to Hand Mail" from the Install/Uninstall list and click the
Add/Remove button. Then choose the Remove option from the Attach to Hand
Mail screen that appears and click the Finish button.
Answer: On
memory-constrained PCs, if you configure "Run Attach to Hand Mail every
__ minutes", you may notice that your other running programs seem to slow
down. If you cannot reduce the number of other programs that you are
running, you should uncheck the box in front of the "Run Attach to Hand
Mail every __ minutes" option in the Attach to Hand Mail Options
program. This will restore your system performance to its former state.
Answer: This message
can occur when Attach to Hand Mail is trying to process simultaneously
multiple attachments to an incoming message. One way to work around this
problem is to save each of the attachments to your hard disk. Then send
yourself the attachments one at a time (one per message.)
Answer: The Outlook 98
email security update removes the Cdo.dll file that Outlook 98
installed. To re-enable Attach to Hand Mail, download and install the Outlook
98 CDO email security patch. Then uninstall and reinstall Attach to
Hand Mail. You can also send in your registration number by composing an
email message yourself and copying the number.
